Shipping Information:

Please note that it may take 24-48 hours (not including weekends or holidays) before your package is shipped.

Starter kits are shipped and packaged separately from the machine. You should receive the tracking number for both via e-mail. This could result in receiving your merchandise on different days. Some items may ship via USPS.

Some small items may ship via USPS and will therefore not have a tracking number available.

Some items may be drop-shipped directly from the manufacturer. These items will not receive an automated tracking number. Please contact us directly if you have any questions regarding your shipment.

Shipping included on specified products is available in the contiguous US only. Shipping to Hawaii, Alaska, Canada, Puerto Rico, etc... will incur an extra shipping charge. We do ship to other countries! Please e-mail or call to get shipping rates. We are happy to be able to supply this service.

FedEx & UPS Air Shipments: If ordering a machine that has to go Next Day, 2nd Day and 3 Day Air shipping please make sure you place your order before 12:00 PM EST to help ensure that it ships that day. We do our best to make sure all priority air packages are shipped the same day. However we cannot guarantee that air shipments placed after 12:00 PM will ship that day. Please give us a call if you need a priority package shipped and you are ordering after 12:00 and we will do our best to get it out the door.

Expedited Shipping:

-Next Day Air, 2nd Day Air and 3 Day Select are subject to FedEx or UPS policies.
-Saturday delivery is only available for FedEx Express or UPS Next Day Air and must be specified at the time of ordering. No expedited shipments are delivered on Saturdays unless otherwise specified.
-"In Transit" times provided by FedEx and UPS are based on business days and do not include Saturdays or Sundays.

International Orders:

All packages shipped outside of the US are considered international.

Warranties are void on ALL machines shipped to or transported outside of the US.

Customer is responsible for all shipping, customs fees, brokerage fees and any other delivery fees associated with delivery of the package.

Ultimate Coffee reserves the right to choose the appropriate method and carrier for shipping.

Ultimate Coffee is not responsible for delivery of the package once it leaves our facility. That responsibility falls on the carrier.

Ultimate Coffee does not guarantee transit times. "In Transit" times are determined by the carrier and are only estimates.

Orders will not be shipped without verification of shipping costs by customer. This cost does not include customs fees, brokerage charges or any other associated fees which are the sole responsibility of customers at time of delivery.

Customer is responsible for all return ship costs involved with defective merchandise.

Shipping Damage:

Please inspect your package when you receive it from the shipper. If you notice any damage from shipping please call us at 214-368-7102 to report the damage. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, peanuts, etc...)as the shipper will come to inspect the package. You may also call the shipper. UPS can be reached at 1-800-742-5877. FedEx can be reached at 1-800-463-3339. We will gladly ship another machine when a claim number from the shipper is issued. Please also review UPS Terms & Conditions and FedEx Terms & Conditions.