Your satisfaction with the espresso or coffee machine that you purchase is the utmost importance to us at ultimate coffee. Our experts will assist you with your purchase to make sure that the espresso machine that you desire is a true "fit" with you and your particular needs.

In the event that you are not happy with your purchase please look at the following policies and procedures. Also, should you have any questions about the warranties we have listed each manufacturer's policy. If you have any questions please ask any sales representative before your purchase.

*Prices subject to change without notice. Special sales and offers exclude all previous purchased merchandise.

*Product images are subject to change. Manufactures reserve the right to change their products without prior knowledge, however Ultimate coffee will make every effort to properly reflect any changes. Non-functional changes to machines are not considered misrepresentation. Due to constantly changing stock of accessories images may not be identical.

To make your shopping easier our staff will assist you in making your purchasing decision. We test and actively use all products that we sell making us the most educated Espresso Retailer . We even offer after sales support on all of our products over the phone just give us a call 214-368-7102.

How to shop competitively:

There have been many articles written lately about shopping the Internet and what to look for in a retailer. Some important things to remember and look for are:

Posted policies page: "Companies" that refuse to post a clearly marked Policy Page are clearly hiding something. Steer well clear, why take a chance if there is no benefit, our Price Guarantee will ensure that.

Posted pricing: Verbally getting pricing can be an unreliable game (is the price that is verbally given going to match what is charged??)

Posted Address and Phone Number: An Internet retailer that lists their address with an easy to access phone number.

Make sure that you are ordering from a site that has a secure server. Never give your credit card information to a site that does not use a secure ordering system.

General NOTES:

*Parts ordered online, by phone or email are final sales. If calling to order please have manual and part number ready.

*Please inspect all packages immediately upon receiving. All claims must be issued within 5 business days.

*Please note most of the machines we sell are tested at the manufacturer. Due to this testing you might find coffee residue, water spots, or possibly water on/in new machines. Most manufacturers will include a small sheet of paper stating this. We sell new machines only unless clearly stated and understood by the customer.

*No returns on commercial and semi-commercial machines please ask about warranties for each specific brand. Also no returns on coffee beans, ground coffee or pods.

Policies and Procedures:

Buyers Remorse:

Your satisfaction is the utmost importance, we will gladly accept any returns 30 days from the date of purchase for a full refund minus our shipping cost to you and retail cost of GWP items. Our sales staff mission is to make sure the machines our customers buy are a proper fit. If you have any questions after a purchase, do not hesitate to call us to ensure you receive any instructions necessary for your complete enjoyment of each product. If you need more time to evaluate a product, just give us call. This policy is not applicable to coffee, cups, accessories, or parts. Also, any Salvatore machines that have been personalized can not be returned.

Return Authorizations are issued by our customer service department. Please call to have a Return Authorization form e-mailed to you that must be read and replied to. Refunds will be issued when the machines have been accepted and inspected at our location. Machines will not be accepted without a return authorization number.

Refurbished and Next to New Items:

1. Refurbished and next to new items can be returned within 15 days from the date of purchase.

2. Refunds will be issued minus our shipping costs to you and the cost of any missing accessories that were included with the item.

3. GWP items that are normally issued with new machines do NOT come with these items.

4. Refurbished and Next to New items are subject to all other non-exclusive Buyers Remorse return policies and procedures listed herein. Please see Buyers Remorse policies.

Please read these instructions thoroughly!
It is recommended that you return the machine via UPS insured. Please keep a copy of the UPS receipt and tracking number, this is your protection if the machine is lost or damaged.

Your account will be credited in approximately 3-4 weeks from the time we receive the machine (we check in and test all buyers remorse machines). Keep all original packaging, warranty card instruction booklets, paperwork, etc... Please clean the machine and making sure it is free of water before shipping. Please reference your owner's manual or see below for specific instructions on proper boiler draining techniques. Any water left in the machine can freeze causing extensive damage. (You are responsible for making sure this is done properly and will be charged if the machine is damaged)

You will be charged a 20% restocking fee if all packaging and parts are not returned in good condition. This includes instruction booklets, original boxing and parts. This charge normally covers the cost to replace the items and the time incurred in doing so.

All "gift with purchase" merchandise such as starter kits, coffee, frothing pitchers, etc. must be returned with your machine or you will be charged the normal price for these items.

Frothing pitchers, thermometers, cups, parts or coffee that have been opened or used cannot be returned. You will be charged the normal price for these items.

Defective Machine:

If your machine seems to not be working properly please call our technical support line at 214-368-7102. Machines may be termed "defective" within the first five days after delivery, after that time frame machines will fall under warranty repair. All of our machines have been tested either at the manufacturers site in the country that they are imported from or at the importers location in the US. We can then determine whether the problem is user error or an actual problem with the machine. Call tags are usually issued by the manufacturer. This takes approximately 7-10 days for UPS to make the pick up. Defective merchandise will be exchanged for the same merchandise only. Defectives can be returned for credit within 30 days but will be subject to all Buyer's Remorse policies and procedures. .

Boiler Draining Instructions:

**These are just guidelines, owner's manuals should always be consulted first. You are responsible for making sure this is done properly and will be charged if the machine is damaged.**

Draining the boiler:

Read and comprehend these instructions entirely before attempting to drain your boiler. Pose any questions to our tech department before continuing.

Only perform this procedure when your machine is COLD! If the machine has been used previously on this day, please make sure that the heating elements are completely cool before continuing, or you run the risk of being burned.

• With the machine unplugged, please remove the portafilter handle, drip pan, drip tray cover, water reservoir, water reservoir cover and any other loose parts that may fall when the machine is tipped over.
• Lay the machine on its back.
• With all buttons and switches in the off position, plug in the machine.
• Find a tall-sided container that can hold about 20oz. of fluid or more.
• Hold the container around the steam wand and tilt it slightly down so that the container is in a position to catch water that will be coming out of the steam wand.
• Turn on the power switch.
• Activate the pump.
  • a. This step will differ depending on the machine that you have.
  • b. If there is a hot water dispensing button, turn that on.
  • c. Turn on whatever buttons you normally would to receive water out of the steam wand.
• Water should now be coming out of the steam wand and landing in your container.
• Run the machine until the stream of water has dissipated.
• Now tilt the machine on its head, following the steam wand with your tall-sided container.
• The stream of water will most likely pick up pace again.
• Once the water has stopped, rest the machine back down on its back and turn off your water and main power switches.

Your machine's boiler is now drained.